Front Desk Agent HOA

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Interstate's high standards of quality.
Job Description:
Position Summary
To assist owners/guests with any needs, concerns or questions related to their units and hotel in general.
Essential Functions
Welcomes owners and guests, solves minor problems, and ensures owners and guests have a great stay.
Answer incoming calls and routes them accordingly in a timely, professional and polite manner. Take messages as required and delivers accordingly.
Handles all paging and radio communications professionally.
Solves owners and guest-related problems within scope of authority.
Makes owners and guest reservations when required.
Communicates general information about the resort to owners and guests effectively and politely.
Keeps alphabetical telephone guest index current and accurate, denoting checked out guests from check in an stay over guests in the an effective manner.
Maintains the residents front lobby and hotel front desk area, ensuring cleanliness at all times.
Maintains record of calls placed and toll charges.
Maintains accurate daily event information. Maintains daily posting of event sheet.
Maintains supply of informational brochures, flyers, and maps for owners and guests requests.
Performs clerical duties, such as typing, proofreading, and sorting mail.
Organized packages for owners & hotel guests.
Additional duties as assigned. Able to work with various items at the same time, and able to prioritize.
Bilingual English/Spanish is required for this position.
Position Requirements
Minimum Knowledge
Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.
Formal Education and Job-Related Experience
This position requires a minimum formal education of a high school diploma and a minimum of less than six months job-related experience.
License, Registration, and/or Certification Required

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