Guest Experience Trainer

DescriptionAbout the Role
The Guest Experience Trainer is responsible for delivering training and learning resources that drive the EWC guest experience and educates associates on how it connects and impacts the key drivers of the business. This position reports to the Training Manager and will play a key influential role in impacting the brand s overall guest experience and sales through targeted and comprehensive training and in-center coaching.
A Day in the Life

  • Facilitate training for network and corporate associates focused on increasing the guest experience, sales and product knowledge through engaging and interactive sessions.
  • Conduct in center follow-up to ensure associates are able to apply skills that increase center revenue.
  • Inspire and motivate associates via in-center coaching, focusing on selling skills, product knowledge and guest service training.
  • Communicate training findings to appropriate regional teams along with action plans to help increase performance.
  • Develop and maintain a reporting schedule that identifies behaviors and tracks progress to ensure training is impactful.
  • Evaluate capabilities of teams through the use of available tools and observations while providing the appropriate level of feedback.
  • Collaborate with center managers to support in-center trainings, quality control and continued education for their teams, and ensure center managers have a deep understanding of the strengths and opportunities of each of their associates.
  • Work with Center Managers to ensure coaching is appropriately reinforced to sustain training effectiveness through actionable follow-up.
  • Inspire and act as a Brand Ambassador by living the EWC values.
  • Support the creation of impactful guest service and sales training and learning resources that drive center revenue.
  • Collaborate with existing subject matter experts on current and upcoming product enhancements and innovations to keep programs current and effective.
  • Travel throughout the U. S. based on priority and need within each region
  • Support other training related tasks and projects as required.
What Sets You Apart
  • Highly developed interpersonal, verbal and written communication skills, including outstanding facilitation skills
  • Ability todisplay strong knowledge of products, services and promotions offered company wide
  • Must possess a positive, solution-oriented and customer-focused attitude
  • Ability to effectively present information in a clear manner, demonstrate procedures and respond to questions
  • Understands and represents the EWC brand effectively
  • Ability to lead and manage training sessions
  • Dynamic people person who is highly interested in educating others to master sales skills.
  • Highly skilled at effective one-on-one and team coaching
  • Ability to produce lasting results through influence and coaching
  • Inspired by the retail environment and guest engagement
  • Ability to work independently while maintaining consistent communication with corporate team members and work with various teams as needed
  • Agile thinker in different business environments.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Enjoys business travel (up to 80% of the time)
Education and Experience
  • Bachelor s degree preferred but not required
  • 3-5 years customer service training experience
  • 3-5 years retail experience, beauty industry preferred
  • Minimum of 3 years of retail training experience
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